Book's title: | Customer once, client forever : 12 tools for building lifetime business relationships Richard Buckingham ; foreword by Paul B. Brown. |
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Library of Congress Control Number: | 00047823 |
International Standard Book Number (ISBN): | 0938721828 (alk. paper) |
Cataloging Source: | DLC, DLC DLC |
Authentication Code: | pcc |
Geographic Area Code: | n-us - |
Library of Congress Call Number: | HF5415.5 .B799 2001 |
Dewey Decimal Classification Number: | 658.8/12 21 |
Personal Name: | Buckingham, Richard, 1963- |
Edition Statement: | 1st ed. |
Publication, Distribution, etc.: | Washington, D.C. . Kiplinger Books, c2001. |
Physical Description: | xxiii, 285 p. : ill. ;, 25 cm. |
Bibliography, etc. Note: | Includes bibliographical references (p. 263-272) and index. |
Rubrics: |
Customer services
United States Consumer satisfaction |